Locked Accounts and Saved Passwords

Having your browser or computer remember your Wingnet password can be convenient, until your password expires and you have to change it. Now your computer has memorized the wrong password and it keeps locking your account out of the network. Why is that? Because sometimes your computer is looking for network resources the instant it is connected to the network, whether you are doing anything or not. In most cases, it is a good idea not have your browser or computer memorize a password, quite apart from this issue, but what to do when there is an expired password in your system? This article will look at some of the places to look for old passwords and how to get rid of them.

Browsers

There are a number of browsers and how things are done varies from version to version of the same browser. This article part of the article will look at

  • Google Chrome v. 69 or better

  • Safari

  • Edge

  • Internet Explorer v. 11

  • Firefox v. 62

Google Chrome

Go to the control icon (the three stacked dots) on the right-hand of the browser window and choose Settings. In version 69 and above, password management is near the top of the screen (You can also get to it from person icon in the upper right-hand corner of Chrome Window). Just click on the Password section to open the menu. For earlier versions, scroll to the bottom of the screen and click on Show Advanced Settings. Now scroll down some more to Passwords and forms and click on Manage Passwords. Delete all Wingate related passwords.

Safari

Go to the control icon on the right-hand of the browser window and choose Preferences. Then choose AutoFill and click on the edit button opposite Usernames and Passwords. Delete all Wingate related passwords.

Edge

Click on the menu icon (the three horizontal dots) on the right-hand of the browser and choose Settings. Scroll down and then choose View Advanced Settings. Scroll down and choose Manage Passwords. Find and delete the Wingate passwords. You may also need to use the Credential Manager.

Internet Explorer

Internet Explorer offers three ways to remove passwords, none of which are particularly easy to work with. You can go to a website and Internet Explorer will give you the option to delete a password. This is only useful if you know all the Wingate related passwords the browser has memorized. You can also delete the passwords from the Credential Manager (more on this later). Finally, you can go to the control icon and select Internet Options. Now go to the Connections tab and click on the settings for Auto Complete. Uncheck everything except Usernames and Passwords on Forms. Note that you don’t get to select which passwords get deleted. It is all or nothing. But wait, you are not done. Now go to General tab and click Delete under Browsing History. Uncheck everything, but Passwords. Again, it is an all-or-nothing choice.

Firefox

Click the control icon and select Options. Now select Security on the left-hand menu. Under Log-ins click on Saved Log-ins. Delete Wingate related passwords.

WiFi

Wireless access vai WU-Users for computers, tablets, and mobile devices is controlled by your Wingnet account as well. However, the password for this network connection does not update automatically when you change your password. In most cases, the only way to update the password is your computer or device to "forget" the WU-Users connection and then re-establish the connection with the updated password.

Credential Manager (Windows 10)

Not all memorized passwords are web-related (for instance network printing), and some that are (for example if you use Internet Explorer) are better handled by the Credential Manager. To get to the Credential Manager, type "Control Panel" in the Cortana "Type here to search" bar. This is easier to find in the Category view. So if you list by large or small icons, change the view from the drop-down menu in the upper right-hand corner. Click on User Accounts.

Now you should see a selection for the Credential Manager. Click on that.

Clicking on it will provide a list of managed usernames and passwords. Windows

This list does not have anything in it, but lets pretend it does. Select and remove all Wingate Web Credentials.

In addition to Web Credentials, there are also Windows Credentials. Network printing would be an example of something on Windows Credentials list.

Remove Wingate related usernames and passwords from the Windows Credentials lists. Again, this example has no Windows related credentials. Do not do anything with other lists such and Certificate-Based or Generic Credentials.

Keychain (OS X)

Keychains are roughly the same as Windows Credentials to find them, first search with the Spotlight in the upper-right hand corner.

Once that is clicked on, you should see a search bar in the middle of your desktop. Type in “Keychain Access.”

This will bring up a list similar to this:

Select “Keychain Access,” which should be at the top of the list.

Now you will see a list of applications. Delete the wingate.edu entries.

One Last Word

If you still get locked out, it is possible that you have saved you credentials on some other workstation on the network. You may have to trace your steps. If you still have trouble, feel free to submit a support ticket.